We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible.
A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.
It normally takes 1-5 days for us to process your order and takes 1-3 business days for the items marked with “Priority Dispatching” to be ready for shipment. Please note that this does not include holidays and weekends.
It does take longer for us to process pre-order items, please refer to our campaign/product page for more detailed information.
It is free for all orders and takes about 10-20 working days to arrive using standard shipping. Here is the variants of shipping time according to different countries.
- USA, Australia, Canada, Europe: 7-15 working days (standard shipping)and 5-8 working days (express shipping)
- South & Central America : 30 working days (standard shipping)and 6-12 working days (express shipping)
- Brazil : 20 working days (standard shipping)and 10 working days (express shipping)
- Middle East: 7-15 working days (standard shipping)and 6-10 working days (express shipping)
- Asia: about 3-10 working days
- Other Countries: about 25-30 working days
We offer free standard shipping for all the orders
This reminder is for Brazilian customer:
Brazil postal service announced that it would charge operation fee 15 riyals (about $3.50) per order for all international packages from August 27, 2018 to balance out Brazil postal’s annual losses. This fee shall be paid by the customer in Brazil postal online system. After the payment is successful, Parcels will be delivered to the customer, or the parcels will be returned if the fee still unpaid after the package arrived in Brazil 30 days .
Hereby emphasize: The fee 15 riyals (about $3.50) is not charged by OWNPURPLE, but by Brazil Post.
Please refer to the detailed policy:
Official website of Brazil post: http://www.correios.com.br/
WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?
If you have a multi-item order, each item may be shipped from the a different international warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!
WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?
All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.
WILL I BE CHARGED FOR CUSTOMS AND TAXES?
The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.